Frequently asked questions about KIV TRANSFER services

Bookings are made exclusively online, through our website. You will need to select the desired route (pick-up point and destination), choose the vehicle class, enter the passenger details and flight information, and complete the request. You must provide an active phone number (WhatsApp / Viber / Telegram) so that the driver can contact you.

At the airport we offer 60 minutes of free waiting, counted from the actual landing of the flight, provided the correct flight number is given. At an address, hotel or other pick-up point, the free waiting time is 30 minutes from the scheduled time. After this time expires, additional waiting charges apply.

The minimum online booking time before pick-up is: Standard and Business — 6 hours; Premium / VIP, Economy Van and Business Van — 12 hours; Sprinter / Minibus — 24 hours; Bus — 3 days.

We monitor your flight when you enter the flight number at booking. If the flight is delayed, the pick-up time is adjusted to the actual landing, and the flight delay does not count as waiting time: the 60 free minutes start from the moment of actual landing. That is why we ask you to enter the flight number correctly.

The driver will wait for you in the airport arrivals area holding a sign with your name. The driver will also contact you directly via WhatsApp or by phone. Please keep your phone switched on and connected to the internet right after landing.

Cancellation is free if the request is officially submitted (on the website or via the contact channels) at least 24 hours before the scheduled ride time for the Standard, Business, Economy Van, Business Van and Sprinter classes, and at least 3 days before for the Bus class (coach). The net amount will be refunded (excluding bank processing fees). Bookings cancelled later or a no-show (NO-SHOW) result in the full amount being retained.

Yes. Paying the driver in cash is a standard payment method: a booking with cash payment goes through the normal process, like any other booking, with no additional confirmation. If you prefer, you can also pay online by card when booking.

Yes, we issue company invoices. Enter your company details when booking or write to us after booking.

Yes, the driver helps you with your luggage at pick-up and at the destination.

Yes. KIV TRANSFER provides long-distance rides anywhere in the Republic of Moldova (wineries, monasteries, other cities), as well as private international transfers to Romania, Ukraine and other European destinations, using a varied fleet of comfortable vehicles.

Yes, we offer an Hourly Booking service. It is designed for business travellers or tourists who need a private driver for a few hours, including multiple stops, meetings around the city or a combination of airport + business meetings.

Absolutely. We offer Group Transfers using Minivan or Bus vehicles. These are ideal for families with a lot of luggage, corporate teams, event participants or delegations who want to travel together with the same standards of comfort.

Transporting pets is allowed only with prior agreement from the company. Depending on the vehicle type, certain transport conditions (e.g. a special crate) or additional costs may apply. The driver reserves the right to refuse the ride if these rules were not discussed at booking.