Terms and Conditions

1.1 This document governs all services offered by KIV TRANSFER:

• It applies to all bookings made through the website
• It covers all types of transfers and additional services
• It establishes the contractual relationship between the client and the company
• Every order is subject to these terms without exception

1.2 Making a booking constitutes full acceptance of these Terms:

• The client confirms that they have read and understood the document
• Acceptance is automatic through use of the website
• No physical signature is required
• The Terms become binding immediately after booking

1.3 This document has legal force and constitutes an agreement between the Client and KIV TRANSFER:

• It is a digital contract with legal force
• It may be used in the event of a dispute
• It is accepted through the client’s action
• Recognised by payment systems and processors

1.4 Any external communication has no legal force unless confirmed in the system:

• WhatsApp messages are for information only
• Phone calls do not change the contract
• Only the confirmed booking is valid
• Any change requires official confirmation

2.1 The client must provide the following correct details:

• Pickup date and time
• Pickup address and destination address
• Vehicle class
• Number of passengers and luggage volume

The details are the basis for performing the service. Any error directly affects the service. The vehicle is allocated based on this information, and the company does not manually check the accuracy of the details.

2.2 The client bears full responsibility for the details provided:

• The time must match the actual desired moment
• Addresses must be exact and complete
• The number of passengers cannot be exceeded
• Luggage must be declared correctly

2.3 In the case of incorrect details, the Company has the right:

• To refuse to perform the service
• To change the conditions of the ride
• To allocate a different vehicle
• To consider the service performed

→ The payment is not refunded (100%).

2.4 The booking is considered confirmed only after:

• Full payment
• Or explicit confirmation from the company
• Or confirmation via WhatsApp
• Or manual confirmation

3.1 The price is set per vehicle, not per person:

• The fare is fixed for the booked ride
• The price does not depend on the number of passengers (within the permitted limit)
• The price is calculated automatically based on the details entered
• Confirmation of the booking validates the displayed price

3.2 The price includes:

• Picking up the client
• Standard waiting time
• Parking (if required)
• Mandatory road costs

3.3 The price does NOT include:

• Additional waiting
• Deviation from the route or additional stops
• Excess or special luggage
• Animal transport
• Extra services

Any item not indicated in the booking is charged separately. Additional services are not guaranteed without confirmation. The client cannot request services that are not included without payment. Additional costs are communicated separately.

3.4 The Company has the right to recalculate the price in the following cases:

• A change of route or address
• A change in the number of passengers
• A change in luggage volume

3.5 If the actual conditions differ from those declared:

The service may be refused, performed at an additional cost or considered completed, with no obligation to refund.
→ The payment is retained in full.

4.1 The free waiting time is:

• Airport — 60 minutes from the actual landing time of the flight, if the correct flight number is provided
• Address, hotel or other pick-up point — 30 minutes from the scheduled time

The time is fixed and cannot be extended free of charge. Once it expires, the no-show conditions apply.

4.2 Start of waiting time:

• At the airport: from the moment the plane actually lands, when the client has provided the flight number
• Flight delays do not count as waiting time
• At other addresses: from the time stated in the booking
• The client is responsible for providing the correct flight number and pick-up time

4.3 After the waiting time expires:

• The client is considered absent (NO-SHOW)
• The driver is entitled to leave
• The order is closed automatically
• The service is considered performed

→ Payment is NOT refunded.

4.4 Extra waiting:

It is charged separately, is not guaranteed, is granted only if possible and is agreed directly with the driver.

4.5 Flight monitoring:

When the client enters the flight number, the company monitors the flight and adjusts the pick-up time according to the actual landing. The client is responsible for the accuracy of the flight number and other data entered.

5.1 The client is considered a no-show (NO-SHOW) in the following situations:

• Does not show up at the meeting point
• Does not answer calls or messages
• The phone is switched off or unavailable
• Cannot be identified by the driver

5.2 Client obligations at the time of pick-up:

• To be available by phone
• To keep track of incoming messages
• To respect the booked time
• To follow the driver’s instructions

5.3 Situations caused by the client are considered a NO-SHOW:

• Incorrectly entered time
• Wrong or incomplete address
• Incorrect flight information
• The client’s late arrival

5.4 In the event of a NO-SHOW:

The order is closed automatically, the service is considered performed, the driver leaves the location and no refund is given.
→ 100% of the amount is retained.

5.5 The company is not responsible for NO-SHOW situations caused by the client:

No compensation is offered, no automatic rescheduling takes place, and the booking is not changed without a request. Responsibility lies solely with the client.

6.1 The client’s behaviour must comply with safety and respect standards:

• Aggressive or offensive behaviour is prohibited
• Threatening the driver is prohibited
• Damaging the vehicle is prohibited
• Breaking transport rules is prohibited

6.2 Passenger and luggage limits:

• The number of passengers may not exceed the vehicle’s limit
• Luggage must match the chosen class
• Extra luggage must be declared
• Vehicles cannot carry more than the permitted capacity

6.3 Transport of animals:

Allowed only with prior agreement, may require an additional cost, depends on the vehicle type and may be refused without explanation.

6.4 The company has the right to refuse service in the following cases:

• The client is intoxicated or under the influence of substances
• Aggressive or dangerous behaviour
• Conditions that do not match the booking
• Any risk to the driver or vehicle

→ The service is cancelled without a refund.

6.5 Safety is the top priority:

The driver may make on-the-spot decisions. The company may stop the ride, and the service may be interrupted. The decision is final.

7.1 A refund is possible only if all of the following conditions are met:

• No more than 7 days have passed since payment
• At least 24 hours remain before the ride
• The request is submitted via the system or an official contact
• The request is confirmed by the company

7.2 Fees are non-refundable:

Payment processing fees, bank charges, currency conversions, processing charges. The client does not receive the full amount paid (only the net amount received by the company is refunded). Financial costs are not borne by the company. These conditions are accepted upon payment.

7.3 If less than 24 hours remain before the ride:

A refund is not possible, the order is considered definitively confirmed, no exceptions are accepted and the client’s reasons are not considered.
→ 100% of the amount is retained.

7.4 Minimum booking notice:

• Standard Class and Business Class — at least 6 hours before pick-up
• Premium / VIP Class, Economy Van and Business Van — at least 12 hours in advance
• Sprinter / Minibus — at least 24 hours in advance
• Bus — at least 3 days in advance
• Online booking is not available for an earlier pick-up time.

7.5 Booking confirmation:

Bookings made within the above time limits are confirmed in the system, including cash-payment bookings, with no additional confirmation.

7.6 Bus category (coach):

For the Bus category, the 24-hour period in points 7.1 and 7.3 is replaced by 3 days (72 hours) before the pick-up time. Online cancellation via the link in the email is possible only within these periods; once they have expired, contact the company for any changes.

8.1 The company reserves the right to change the service conditions:

• Changing the pick-up time
• Changing the meeting point
• Adjusting the route
• Optimising the ride logistics

8.2 The company may replace the vehicle:

With a vehicle of the same class or a higher class, depending on availability, without prior notice.

8.3 The service may be performed through partners:

The company may work with third parties, and drivers may be subcontracted. The service remains the company’s responsibility, and the client accepts this structure.

8.4 Changes do not give rise to compensation obligations:

No refunds are given for operational changes. Changes do not affect the validity of the service, which is considered performed. The client accepts these conditions.

8.5 The company’s decisions are final in the following situations:

Operational optimisation, safety, unforeseen conditions, errors on the client’s part.

9.1 Force majeure includes any circumstances beyond the company’s control:

• Adverse weather conditions
• Road accidents
• Traffic jams
• Flight delays

9.2 Also included are:

Roadworks, traffic restrictions, protests or public events, any unforeseen external situations.

9.3 These situations may affect the service through:

Delayed pick-up, route changes, changes to transport conditions, delays in performance.

9.4 The company is not liable in the event of force majeure:

No refunds are given and no compensation is offered. The service is adjusted to the situation, and the client accepts these risks.

9.5 Operational decisions in such situations are final:

The company decides how the service is performed, and the driver may adapt the ride. There are no additional obligations; safety has absolute priority.

10.1 Additional services are offered separately from the base fare:

• Not automatically included in the price
• Must be selected or confirmed separately
• Depend on availability
• May require an additional cost

10.2 Examples of additional services:

Child seat, extra waiting time, additional stops, a driver who speaks a specific language.

10.3 Additional services are not guaranteed without confirmation:

Availability may vary, confirmation is mandatory, the company may refuse to provide them, and there are no implied obligations.

10.4 Services requested during the ride:

They are negotiated directly with the driver, paid for separately, are not part of the original contract and are not the company’s responsibility.

10.5 The company sets the final conditions for additional services:

The price is determined individually, availability is not guaranteed, and the service may be refused. The decision is final.

11.1 By making a booking, the client consents to the processing of personal data:

First and last name, phone number, email, route details.

11.2 The data is used exclusively for:

Performing the service, contacting the client, coordinating the transfer, operational support.

11.3 The data may be shared with third parties:

Drivers or partners, service providers, payment systems, authorities (if necessary).

11.4 The company applies data protection measures:

• Limited access to information
• Use for operational purposes only
• Protection against unauthorised access
• Compliance with GDPR rules

11.5 The client has the right:

To request changes to their data, to request deletion of their data, to restrict its use, and to contact the company for clarification.

12.1 The company reserves the right to amend the Terms and Conditions:

• Without prior notice
• At any time
• For operational or legal reasons
• At the sole discretion of the company

12.2 The updated version is always available on the website:

The client is responsible for checking for updates. Using the service implies acceptance of the changes. No individual notification is required (the published version is the applicable one).

12.3 By using the website and making a booking:

• The client fully accepts the terms
• Confirms understanding of the conditions
• Accepts all rules without exception
• Waives alternative interpretations

12.4 In the event of disputes:

The relevant legislation applies, an amicable settlement is sought, official communication is mandatory, and the final decision rests with the legal framework.

12.5 If any part of these terms becomes invalid:

The rest of the document remains valid and the conditions continue to have effect (the closest interpretation applies). It does not affect the contractual relationship.

13.1 Placing an order:

Orders are placed on the chisinauairporttransfer.com website via the booking form: the client chooses the route, date and time, vehicle and additional services, then fills in their contact details.

13.2 Price and acceptance of conditions:

The final price is displayed before the order is placed. Placing an order implies acceptance of these Terms and Conditions and the Privacy Policy.

13.3 Payment methods:

• Online, by bank card (Visa, Mastercard), via the secure maib payment system. Card details are entered exclusively on the secure maib page and are not stored or processed by KIV TRANSFER.
• Cash, paid directly to the driver, when this option is available when placing the order.

13.4 Order confirmation:

After placing the order, the client receives an email confirming that the order has been registered and, once the company has accepted it, a second notification.

14.1 Provision of the service:

The transport service is provided on the date, at the time and at the pick-up location stated in the order, on the route and with the vehicle class chosen by the client.

14.2 Driver details:

The driver and vehicle details are sent to the client by email within the last 24 hours before the transfer.

14.3 Applicable conditions:

The conditions regarding waiting time, no-shows, luggage and safety are described in sections 4–6.

14.4 Cancellation and refund:

Order cancellation and refunds are handled in accordance with section 7. Amounts paid by card are refunded to the same card used for payment. The time it takes for the amount to be credited depends on the card’s issuing bank.

14.5 Hourly service (car hire with driver):

The Hourly service is valid within a maximum radius of 20 km from the pick-up point. Trips outside this radius are not included in the Hourly booking.

15.1 Company details:

• Name: Limited Liability Company „KIV TRANSFER”
• IDNO (tax code): 1020600007224
• Registered address: Republic of Moldova, Chișinău municipality, Centru sector, 71 Ipate Soroceanu St.
• Phone / WhatsApp: +373 683 184 34 (24/7)
• Email: contact@chisinauairporttransfer.com
• Privacy policy: chisinauairporttransfer.com/politica-de-confidentialitate/